FAQ

Frequently asked questions

Everything about Converts Me - its converters, transcription and voices, plans and support.

Getting started

What is Converts Me?

A set of online converters: data between JSON, CSV, Avro, MessagePack, HTML and RTF, subtitles and lyrics between SRT, VTT, ASS and many more formats, audio between WAV, OGG and u-law, speech in audio and video into text, and text into speech.

Is Converts Me free?

Yes, free for as long as you like, with no card needed. Every converter works on it, signed in or not, up to a daily number of conversions.

Do I need an account to convert?

No. Every converter works without one, up to the free plan's daily limit. An account adds a plan, larger files and credits for transcription, translation and voices.

Who is behind Converts Me?

Maxotek LLC, the company behind ToolSlick, whose converters Converts Me was built from in 2022.

Converting

How large can my input be?

Up to 10 KB on the free plan, 10 MB on Basic and 2 GB on Pro, in every converter.

What happens with a large file?

Inputs over 1 MB are converted in the background. The page shows how far it has got, and the result is ready to download when it is done.

What happens when I reach the daily limit?

The free plan's conversions start again the next day. Until then you see a preview of the output, which can't be downloaded; a paid plan converts without a daily limit.

Which converters work without uploading my file?

WAV to OGG and WAV to ULAW convert in your browser, so the file never leaves your computer. MP4 to Text takes the sound out of the video in your browser and uploads only that.

Transcription, translation and voices

How does transcription work?

MP3 to Text and MP4 to Text turn the speech in a file into text, in English and many other languages. It needs an account: the free plan transcribes up to 10 minutes a file, and paid plans pay in credits by the minute.

Can subtitles be translated?

Yes, on a paid plan. TXT to SRT and DOCX to SRT translate the subtitles they make between English, French, German, Italian, Japanese and more, paid for in credits.

How does text to speech work?

The Female and Male Voice Generators read your text aloud and give you an MP3, in a voice and accent of your choice. The free plan takes up to 1,000 characters a time; paid plans take any length, paid for in credits.

What are credits?

Transcription, subtitle translation and text to speech are paid for in credits. Paid plans come with credits every month, and more can be bought from your account.

Plans and billing

Can I change my plan later?

Any time, from Billing in your account. A new plan starts as soon as it's paid, and the unused part of your current plan is refunded in proportion to the time left.

What happens if I cancel?

Your plan stays active until the end of the period you've paid for, then your account moves to the Free plan. Nothing more is charged; the time already paid for isn't refunded.

How much do I save paying yearly?

Up to 24%. Turn on annual pricing on the pricing page to see each plan's yearly price.

How do I pay?

By card. Payments are handled by Stripe, and every invoice is kept under Billing in your account.

Support

How quickly will I hear back?

Usually the same day. Every message is read by the people who build Converts Me, so there's no first line of support to get past.

A conversion isn't working. Where do I go?

Open a ticket from Support in your account. It's tied to your account, so we can look into it straight away, and every reply stays in one place.

Still have a question?

Write to us - we usually reply the same day.